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Privacy Policy

Last updated: June 2026

1. Introduction

At NCR Cooling Centre, we prioritize the privacy of our customers. This Privacy Policy details how we collect, use, process, and protect your personal information when you book a service or interact with our platform.

2. Information We Collect

When you make a booking or submit an inquiry on our website, we collect personal information necessary to facilitate doorstep appliance services. This includes:

  • **Full Name**: To identify you for the booking.
  • **Mobile Number**: To contact you for booking confirmation, technician coordination, and service updates.
  • **Complete Address**: To send our assigned technician to your location in Delhi NCR.
  • **Service Details & Notes**: E.g., AC issues, appliance model, and preferences.

3. How We Use Your Information

We use the collected information solely for service delivery purposes, including:

  • Processing and scheduling your AC repair, servicing, or installation.
  • Assisting our dispatch team and assigned technicians to navigate to your doorstep.
  • Contacting you via call or WhatsApp to confirm schedules or review services.
  • Responding to your support queries, issues, or warranty claims.

4. Information Sharing & Third Parties

We value your trust. We **do not sell, trade, rent, or lease** your personal information to third-party marketing companies. Your details are only shared with our internal staff and the specific technician assigned to your service call. We may disclose information if required by law or to protect our legal rights.

5. Data Security

We implement robust security measures to safeguard your personal details from unauthorized access, alteration, disclosure, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure.

6. Cookies

Our website may use essential cookies to maintain sessions, store basic preferences, and enhance your user experience. You can choose to disable cookies in your browser settings, though some features of the site (like booking forms) may not function optimally.

7. Your Rights & Contact

You have the right to request access to the information we hold about you or request its correction/deletion from our database. If you have any questions about this Privacy Policy or wish to exercise your rights, please contact our support team at the contact details shown in the footer of this website.